Our Core Values – Who We Are & Why We Do What We Do
When it comes to remodeling, upgrading, or even just fixing or replacing something in your home, although there seem to be many options and many jacks-of-all-trades available, you want a handyman or a contractor who is qualified and trustworthy.
It’s about having the core values that we at Home One have, and consistently offering our clients services that come with convenience, high quality and trust.
Unfortunately, many contractors do not live up to those standards, and homeowners often have horror stories to share of remodeling projects turned into ordeals. The very story of how and why Home One was born stems from the desire to offer services that are going to be marked with only professional ethics and craftsmanship.
Chad Neiss did not want to be like so many other contractors who seemed to operate in a non-timely manner and offer mediocre level of service at best. With his life-long friend, Tom Brubaker, who had many years of construction experience, Chad sought positive change in the home improvement industry in Lancaster PA. So, in 2005, Home One Services and their 5 Star Guarantee were born.
As customer loyalty and satisfaction is our #1 priority, and we take steps to ensure we provide unmatched service and quality – we wanted to back up who we are and what we do with our ‘5 Star Guarantee’.
ALWAYS HOME ON TIME℠ — We will arrive at your home when scheduled (estimates & appointments) or we will deduct $25 off the cost of your job
YOUR HOME, YOUR WAY℠ — If you are not 100% satisfied with the quality of the work, we will come back and fix what is not to your satisfaction at no additional cost to you *
PRICE GUARANTEE — We will give you a written proposal prior to work commencing, which will contain a guaranteed price that will not be exceeded **
WORK GUARANTEE — For a period of 1 year from date of completion, we will correct any defects in workmanship at no additional charge to you
RETURN CALL GUARANTEE — If we don’t return your call within 24 hours, we will deduct $25 off the cost of your job
Everything we do breathes our mission statement, “To Create Loyal Customers For Life, by Providing Excellent Workmanship in the Most Expedient Fashion”, and everyone on our team is aligned with our values – we would not have it any other way!
So, looking back at 2015, we are proud and grateful to say that it was a very successful year. Our enthusiasm and dedication continues, and 2016 is already shaping up to be even better, thanks to our many happy customers who refer us to their neighbors, friends, and family. As always, our deepest gratitude goes to all of our customers, without them we would not be where we are today!
Hand in hand with our dedication to giving our customers excellent service, we are also passionate about giving back to the community. Our efforts recently included volunteering for Toys for Tots, as one of the ways we contribute to the well-being and betterment of Lancaster County, PA.
Since at Home One we believe that “there’s no place like home”, our values are aligned with this timeless truth, and we approach each job and each customer with one goal in mind: that our service is of high quality, convenient, and trustworthy.
While no job is too big or too small for our skilled Lancaster PA team at Home One Services – from general maintenance, plumbing and electrical, to complete renovations – for every job we’ll perform for you we’ll guarantee our work and your 100% satisfaction.
Now you know what we do, why we do it, and how we do it – let us show you how we can make your home more beautiful, comfortable and safer, while also increasing the value of your house.
Get in touch with Home One reliable, licensed and qualified contractors in Lancaster, PA and nearby area today.
* Requests must be made in writing and done within 78 hours of completion. Labor cost is free. If additional materials are needed, the customer may be charged for this. Home One Services reserves the right to change, cancel or terminate this program at any time without advance notice.
** Our Price Guarantee assumes the customer does not request additional work during the course of the project. If additional work is requested or required, Home One Services will notify the customer of the additional charges prior to completing the requested or required work.